Terms of Use

1. About the Program and Your Acceptance

These Terms of Use (“Terms”) govern participation in the Storage Center Ambassador Program (the “Program”), operated by Brookwood Properties (“The Storage Center,” “we,” “us”). You (“Ambassador,” “you”) accept these Terms by checking the acceptance box when you apply to the Program.

Electronic signature. By checking the acceptance box, you agree that these Terms are a binding agreement between you and The Storage Center, and that your electronic acceptance is your signature. This includes your signature on the assignment of content rights in Section 7 and the dispute resolution terms in Section 11. You agree to receive these Terms and any notices about the Program electronically.

Our records. We keep a record of the date and time you accepted, your account, and the version of the Terms you accepted. You may download or print a copy of these Terms at any time from [URL].

2. Eligibility and Enrollment

• Age and residence. You must be at least 18 years old and a legal resident of the United States.
• Employees excluded. Employees, officers and directors of The Storage Center and its affiliates, and members of their immediate households, are not eligible.
• Application. Participation requires an approved application. We may accept or decline any applicant at our sole discretion.
• Accurate information. You agree to provide accurate information, including your legal name, contact details and the social media accounts you will use, and to keep it current.
• One account. Each person may hold only one Ambassador account.
• Voluntary participation. There is no minimum number of posts. You choose whether and when to create Content. You earn points only as described in Section 6.

3. Content Requirements

3.1 Required elements

Every video submitted or posted under the Program must:

• Feature or accurately describe The Storage Center, including at least one specific service, such as unit sizes, climate control or security features.
• Include the paid endorsement disclosure required by Section 3.2.
• Tag our official account [@handle] on each platform where you post.
• Include your unique Ambassador referral code in the caption or on screen.
• Follow the Storage Center Ambassador Brand Guidelines available in the Ambassador portal (the “Brand Guidelines”), as updated from time to time.
• Be your own original work, filmed and produced by you.
• Reflect your honest opinions and actual experiences. Do not make claims about pricing, availability, promotions or features unless we have confirmed them in writing.

3.2 Paid endorsement disclosure

Because you receive points redeemable for gift cards, you have a material connection to The Storage Center. U.S. law, including the Federal Trade Commission’s Guides Concerning the Use of Endorsements and Testimonials in Advertising, requires you to disclose it clearly and conspicuously. Every video must include both of the following:

• In the video. Say a clear disclosure, such as “This video is sponsored by The Storage Center” or “I’m a paid ambassador for The Storage Center,” within the first [5] seconds. You may also show it as on-screen text, but on-screen text must stay up long enough to be read easily.
• In the caption. Place #ad or #sponsored at the very beginning of the caption, before the “more” cutoff, and not grouped with other hashtags.

Where the platform offers a paid partnership label (such as Instagram’s “Paid partnership” or TikTok’s content disclosure setting), you must also turn it on. The label adds to the disclosures above; it does not replace them.

All posts, not just videos. You must also disclose your connection in any other post that mentions The Storage Center while you are an Ambassador, including Stories, photos, live streams and comments, whether or not it is submitted for points. In a live stream, repeat the disclosure periodically so viewers who join late can hear or see it.

Do not use unclear or abbreviated disclosures, such as #sp, #spon, #collab, #partner, #ambassador or #thanks, on their own. Disclosures must be in the same language as the Content. Content without a proper disclosure will not earn points and must be corrected or removed.

3.3 Submission, approval and posting timeline

• Submit first. You must submit each video through the Ambassador portal before posting it publicly. We may approve, request edits to or reject any video at our sole discretion. Only approved videos earn points.
• Post the approved version. Post the video exactly as approved. Any change after approval requires a new approval.
• Posting window. You must post an approved video within [14] days of approval. After that, the approval expires and you must resubmit, because pricing, promotions and availability may have changed.
• Keep it live. To earn and keep points, approved Content must stay publicly posted for at least [90] days, unless we ask you to remove it sooner.
• Edits and removal. If we ask you to edit or remove a posted video, you agree to do so within 48 hours.

3.4 Prohibited content

Videos must not:

• Show other tenants, their units or belongings, gate or access codes, lock details, license plates, or any security systems or camera placements.
• Include any person who has not given written consent, or anyone under 18 without a parent or guardian’s written consent. You must provide signed releases on request.
• Use copyrighted music, footage, logos or artwork you do not have the rights to use. Use only platform-licensed audio or sounds we provide.
• Mention or show competitors in a disparaging way, or make false or misleading statements about anyone.
• Contain profanity, nudity, violence, drugs, alcohol misuse, dangerous activity, or discriminatory or offensive material.
• Show unsafe behavior at the facility, such as climbing on units or storing prohibited items.
• Be filmed in areas of the facility that are closed to the public, or disrupt staff or other customers.
• Impersonate any person or business.
• Be deceptive under consumer protection laws.
• Reveal Confidential Information (Section 5).
• Violate any law or any platform’s rules.

3.5 Comments and audience engagement

• Questions about pricing, availability or accounts. Do not answer questions about pricing, unit availability, promotions, billing or customer accounts. Direct people to The Storage Center at [phone / website / email].
• Customer complaints. Do not respond on our behalf to complaints. Forward them to [ambassador program email] within [2] business days of seeing them.
• Comment moderation. Use reasonable efforts to hide or delete comments on your Program Content that share personal information, gate or access codes, or other security details, and tell us about them.
• Tone. Keep your replies respectful and consistent with the Brand Guidelines.

3.6 Your accounts

You are responsible for following the rules of every platform where you post. You agree not to buy followers, likes, views or engagement, or use bots or other artificial means to inflate results.

4. Exclusivity

While you are an Ambassador and for [60] days after your participation ends, you agree not to create, post or accept compensation for sponsored, affiliate or promotional content for any Competitor. “Competitor” means any business offering self-storage, portable storage, or vehicle, boat or RV parking [within [X] miles of any Storage Center location].

This Section does not restrict your unpaid, personal posts, or sponsored content for businesses that are not Competitors.

5. Confidentiality

Through the Program you may learn non-public information about The Storage Center, such as upcoming promotions or pricing, campaign plans, facility operations, security procedures, Ambassador portal content, and customer information (“Confidential Information”).

You agree to use Confidential Information only to take part in the Program, not to share it with anyone, and not to include it in any Content unless we approve it in writing. Confidential Information does not include information that is already public through no fault of yours. These obligations continue after your participation ends.

6. Points and Rewards

6.1 Earning points

Referral points. You earn referral points when a new customer (a) uses your unique code at the time of rental, (b) pays for and keeps the rental for at least 30 consecutive days, and (c) has an account in good standing at the end of that period. Points are credited within [X] business days after the 30-day period ends.

Badge bonuses. You also earn one-time bonus points when you reach the milestones below.

The current point schedule is:

We may change the point schedule for future activity under Section 12. Changes do not reduce points already credited to your account.

6.2 Referral rules

• No self-referrals. You may not use your own code, or a code for a rental by you, a member of your household, or a business you own or control.
• No paid or coupon-site promotion. You may not post your code on coupon, deal or rebate websites, or promote it with paid search or paid advertising, without our written approval.
• One code per rental. Each rental can earn points for only one Ambassador. If more than one code is used, the first valid code entered at the time of rental counts.
• Cancellations and refunds. No referral points are earned if the rental is canceled, refunded or charged back during the first 30 days. Points credited for a rental later found to be ineligible will be reversed.
• Fraud. Any attempt to earn points through fake accounts, false information or other manipulation will result in forfeiture of all points and termination.

6.3 Redeeming points

• You may redeem points for gift cards through Tremendous. When your balance is eligible, you will receive an email to redeem your points at Tremendous.com.
• You may redeem once your balance reaches at least [25] points. Points are redeemed in the amounts shown in the table below.
• Available gift cards are [list brands], subject to availability. We may substitute a gift card of equal value.
• Gift cards are delivered by [email / mail] within [X] business days of an approved redemption request.
• Gift cards are subject to the issuer’s terms. We are not responsible for lost, stolen or misused gift cards once delivered.

6.4 Nature of points

Points have no cash value, cannot be sold, transferred or combined with another person’s account, and cannot be exchanged for cash or storage rent credits. Points are not property and create no vested right.

6.5 Expiration

Points expire 12 months after the date they are credited. Unredeemed points are forfeited if your participation is terminated for violating these Terms. If we end the Program, we will give at least [30] days’ notice so you can redeem any eligible balance.

6.6 Adjustments

We may reverse points credited in error, for ineligible referrals, or for Content later found to violate these Terms, including Content later removed, taken down before the minimum posting period in Section 3.3, or edited to remove the required disclosure.

7. Ownership and Rights

7.1 Assignment of content

In exchange for the points and other consideration described in these Terms, you assign to The Storage Center all right, title and interest, including all copyrights, in every video, image, caption, audio track and other material you submit or post under the Program (“Content”), and in all drafts, raw footage and edits. To the extent any Content qualifies as a “work made for hire,” it is one. You waive any moral rights in the Content to the extent the law allows.

This assignment applies whether or not the Content is approved or earns points. You agree that your electronic acceptance of these Terms is your signed written agreement to this assignment, and you agree to sign any additional document we reasonably request to confirm our ownership.

7.2 Our use of the Content

We may use, copy, edit, crop, combine, translate, publish, repost, advertise with and distribute the Content in any medium, now known or later developed, worldwide, forever, without further payment, notice or approval. We are not required to credit you or to use any Content.

7.3 Your name and likeness

You grant The Storage Center a perpetual, worldwide, royalty-free license to use your name, social media handle, image, likeness, voice and biographical information as they appear in or relate to the Content, including in advertising and promotion.

7.4 Your posts on your own accounts

You may keep approved Content posted on your own social accounts unless we ask you to remove it. You may not license, sell or give the Content to anyone else, or use it to promote another company. You may include the Content in a personal portfolio with our prior written approval.

7.5 People and property in your videos

You are responsible for getting a signed release, on a form we provide or approve, from every identifiable person in your Content, and from a parent or guardian for anyone under 18. You must give us copies on request. You confirm that the Content does not infringe or violate anyone’s copyright, trademark, privacy, publicity or other rights.

7.6 Our trademarks

We grant you a limited, revocable license to show The Storage Center name and logo only as needed to create Program Content and only as permitted by the Brand Guidelines. All goodwill belongs to The Storage Center. This license ends when your participation ends.

8. Relationship and Taxes

8.1 Independent contractor

You participate as an independent contractor, not as an employee, agent, partner or joint venturer of The Storage Center. You are not entitled to wages, benefits or reimbursement of expenses. You may not make promises, sign agreements or speak on behalf of The Storage Center.

8.2 Assignment

You may not transfer or assign these Terms or any rights or licenses under them. The Storage Center may assign these Terms without restriction or notice to you. Any prohibited assignment is void.

8.3 Taxes

Gift cards received through the Program are generally taxable income, and you are responsible for any taxes owed. If your Program rewards in a calendar year reach the federal reporting threshold or your state of residence’s threshold, we or Tremendous may require a completed IRS Form W-9 before processing redemptions, and we will issue tax forms, such as Form 1099, where the law requires. We may hold redemptions until required tax information is provided.

9. Termination

Either party may end your participation at any time, for any reason, with notice by email. We may suspend or terminate you immediately if you violate these Terms, act dishonestly, or behave in a way that we believe harms The Storage Center’s reputation.

On termination:

• Points earned in good standing remain redeemable for 30 days, unless termination was for a violation, in which case they are forfeited.
• You must stop presenting yourself as an Ambassador of The Storage Center.
• Sections 4 (Exclusivity), 5 (Confidentiality), 7 (Ownership and Rights), 8.3 (Taxes), 10 (Liability) and 11 (Dispute Resolution) continue to apply.

We may change, suspend or end the Program at any time, subject to the notice required by Section 6.5.

10. Liability

• Your responsibility. You are responsible for your own safety and conduct while creating Content, including at the facility.
• Indemnity. You agree to defend, indemnify and hold harmless The Storage Center and its affiliates, officers and employees from claims, losses and costs arising from your Content, your breach of these Terms, or your violation of any law or third-party right.
• Limitation. To the fullest extent permitted by law, The Storage Center is not liable for indirect, incidental or consequential damages, and our total liability to you will not exceed the value of the points in your account.
• No warranty. The Program is provided “as is.”

11. Dispute Resolution

Governing law. These Terms are governed by the laws of the State of [STATE], without regard to its conflict-of-law rules.

Informal resolution first. Before starting any formal proceeding, the party with a dispute must email the other a written description of it, and both parties will try in good faith to resolve it within [30] days.

Any dispute that is not resolved informally will be decided exclusively in the state or federal courts located in [COUNTY, STATE], and you and we consent to their jurisdiction.

12. Changes to These Terms

• Material changes. If we make a material change, such as a change to points, content rights, exclusivity or dispute resolution, we will email active Ambassadors and post the revised Terms. You must accept the revised Terms by checking the acceptance box at your next portal login before you can submit new Content or redeem points. If you do not accept, you may end your participation and redeem eligible points under Section 9.
• Other changes. For non-material changes, such as clarifications or contact details, the revised Terms take effect [10] days after we post them and email active Ambassadors.
• Earlier disputes. Changes to Section 11 do not apply to any dispute that arose before the change took effect.
• Earned points. Changes do not reduce points already credited to your account.

13. General Terms

• Privacy. We handle your personal information as described in our Privacy Policy at [URL].
• Notices. We will send notices to the email address in your Ambassador account. You may send notices to [ambassador program email].
• Entire agreement. These Terms, the Brand Guidelines, any campaign rules posted in the Ambassador portal, and any releases or forms signed under them are the entire agreement about the Program. If these Terms conflict with the Brand Guidelines or campaign rules, these Terms control.
• Severability. If any part of these Terms is unenforceable, the rest remains in effect.
• No waiver. Our failure to enforce any part of these Terms is not a waiver of our right to enforce it later.
• Contact. Questions go to [ambassador program email].